Frequently asked questions
Everything customers ask us before they order — in one place. Can't find your answer? Message us on WhatsApp.
What cup sizes do you have?
Double wall paper: 4oz (≈120 ml), 6.5oz (≈190 ml), 8oz (≈240 ml), 12oz (≈355 ml) and 16oz (≈470 ml). Single wall paper: 4oz to 12oz. Plastic: 8oz to 20oz (flat clear), 12oz and 16oz (frosted), 10oz to 16oz (U-shape) and 12oz cat claw. Aluminium: 12oz (≈350 ml) and 16oz (≈470 ml). Velvet: 8oz. See every size in the collection.
What is the minimum order?
Aluminium cups: 50 in the UAE, 200 for Oman, Kuwait, Qatar and Bahrain. Velvet: 200. Double wall paper: 500 (16oz: 1,000). Plastic: 1,000. Single wall paper: 25,000. Each product page shows its quantity tiers and prices.
How is the logo printed?
Paper and plastic cups are printed with your logo directly on the cup — double wall paper in full colour at no extra charge; plastic includes one colour, with a one-time setup fee for each extra colour (up to 6). Aluminium cups get a full-colour UV-DTF logo sticker up to 5 × 3 cm, supplied on A3 sheets with the cups — the stickers are not applied to the cups.
Do the cups come with lids?
Plastic cups include lids. Double wall paper cups have optional Standard or Premium lids, and aluminium cups optional lids — pick them on the product page and the price updates.
How long does an order take?
It depends on the cup — see the table on our delivery page. Times count in working days from your proof approval. Express (3 working days) is available for double wall paper 4oz–12oz.
How much is delivery?
Dubai AED 25, free on orders over AED 800; Sharjah and Ajman AED 35; Ras Al Khaimah AED 75; Abu Dhabi, Fujairah and Umm Al Quwain AED 100. Pickup from our Dubai office is free. For Oman, Kuwait, Qatar and Bahrain, shipping is included in the country price. Details on the delivery page.
How do I pay?
Payment is 100% before production, by card, Apple Pay or Google Pay on our secure payment page, or by bank transfer. You get a VAT invoice. See payment.
Are samples free?
Yes — samples are free. Tell us your city and the cup you want on WhatsApp. See samples.
Can I use aluminium cups for hot drinks?
No — aluminium cups are for cold drinks only. For hot drinks choose double wall paper cups.
How do I send my logo?
Upload it at checkout or send it on WhatsApp — AI, EPS, PDF or a high-resolution PNG is best. Design help is free and you approve a proof before we print. See artwork.
Do you deliver outside the UAE?
Yes, aluminium cups ship to Oman, Kuwait, Qatar and Bahrain with shipping included in the price (minimum 200 cups), arriving 5–8 working days after production. See prices by country.